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Patient Advice Overview
Please phone ahead for all appointments – For routine appointments, we recommend booking a week or two in advance to ensure a time and date that suits you with your regular GP.
Maximum two problems per consult please – Our appointment slots are 10 minutes which usually allows for one or possibly two problems to be addressed thoroughly and no more. If you have multiple health concerns, please book a longer consultation.
Payment is required at the time of consultation – Please discuss with us if you are having financial difficulties as we may be able to help.
Please treat our staff with respect – We pride ourselves on providing friendly, caring and supportive professional health services and ask that you are also respectful to our staff in return.
We are passionate about inspiring future doctors and nurses so we teach both medical and nursing students. We will always ask your permission before allowing a student to be present during a consultation.
Continuity of GP Care – Please try to book an appointment with your own GP as much as possible and you will have better outcomes.
Cardiac Risk Assessments (as per the Ministry of Health Guidelines) are available with us. This test will determine your risk of cardiac event or stroke within the next 5 years. These free assessments are based on age and cultural background. You’ll receive an invitation for your health check at the appropriate time for you. Also, Cardiac Rehabilitation is offered to people at risk of a cardiac event or post-cardiac events and surgery.
Ensuring wellbeing for all the family including children’s developmental, behavioural and physical health. All enrolled children 13 years of age and under are eligible for free GP services.
We conduct various child health checks
- Age-related health checks and measurements
- Developmental and milestone monitoring
- Child immunisations: Make a booking with your GP for a check for your baby at 6 weeks, which includes the first immunisation. Otherwise, book with a Practice Nurse directly for all other childhood immunisations.
These can be referred to in your child’s Personal Health Record also known as the Well Child Tamariki Ora My Health Book.
We treat a range of childhood conditions and illnesses. Some of the more common child health complaints include:
- Allergies
- Asthma
- Eczema
- Ear infections
- Bladder infections
- Colds
- Upper respiratory infections
- Vomiting and diarrhoea
For the foreseeable future any cold or flu like illnesses need to be assessed initially over the phone via the Triage Nurse for the protection of other people in the practice. If we need to examine you after the initial virtual consultation, then we can plan to see you safely in a different part of the clinic. This keeps us all safe.
We are able to organise a community spirometry test for you, we do however provide this service ourselves. A spirometry test is used to ascertain lung function. To access this you must be referred by your GP, we will then organise the test for you.
We do Diabetes Annual Reviews for people with an established diagnosis of Diabetes. This is free for patients enrolled at our practice between the ages of 15-79 years. This annual review assesses you for ongoing diabetes-related complications and for cardiovascular risk. As part of the diabetes service, we also provide an Insulin Initiation service.
Family history and symptoms such as weight loss/gain are an indicator of diabetes. Diabetes is largely avoidable; we actively work with our patients to prevent the onset of diabetes.
Please advise the Receptionist if you are booking an appointment for a Driver Licence Medical.
The cost for a Driver Medical is currently $110.00.
You must bring your current driving licence with you and the glasses that you wear for driving.
The Receptionist will provide you with a form to fill out when you arrive for your appointment.
If you are needing to talk to the Prescriber about any other concerns, please book a double appointment (this will incur a consult fee).
If you are 75 years or over, you must book an appointment for a memory test at least a week before the driver’s medical appointment.
Consultations with doctors and nurse practitioners are booked at 10-minute intervals which is usually enough time to deal with one main problem and perhaps one minor problem in addition. For each issue you bring to us we need to allow time for you to explain the problem, ask you questions and examine you if necessary. Then we formulate a diagnosis, organise any appropriate investigations, plan and discuss treatment with you. We take your health problems seriously and don’t want to risk not dealing with them properly by rushing through a list. You can book a double appointment if you think you may require longer than 10 minutes. This may be particularly helpful for mental health consultations. There is an additional fee for extended and double appointments.
We have become very comfortable with offering phone consultations for our regular patients with problems where an examination is not required. We have the advantage of knowing you and having your notes in front of us which makes a big difference. Good examples of the types of problems we can deal with via the telephone are review of long-term conditions, fertility, follow up appointments for mental health. Standard consult fees apply. Booking a phone consult means you understand and agree to our Privacy, Consent and Terms.
We have a Health Coach attached to our practice who works Monday to Friday.
The Health Coach works with people experiencing issues that impact on their health and wellbeing. Health coaching aims to build people’s motivation and capability to better understand and self-manage their physical and emotional wellbeing needs. These can be related to long-term physical or mental health conditions or substance use and everyday emotional or physical wellbeing challenges. The health coach supports people and their whānau to access community and online resources and supports to enhance their social, emotional and physical wellbeing.
We have a Health Improvement Practitioner (HIP) attached to our practice. The HIP works Monday to Wednesday.
The HIP supports individuals experiencing stress or any problem impacting their health and wellbeing. This may include lifestyle changes, difficulties with sleep, anxious thoughts, low mood, chronic pain, relationships, parenting and addiction. Sessions last between 20 -30 minutes. Some people attend a one-off session, others come back for follow up sessions.
Discuss with your doctor or call reception to book an appointment. Same day appointments are available.
Child Immunisations
Post Partum check for mum, and baby’s six week check are booked with the GP together. Immunisations are booked with the nurse to follow. Book with a Practice Nurse directly for all other childhood immunisations.
School Immunisation Program
If this is missed during the school program, we can administer the necessary vaccination/s. Or if parents prefer to bring a child into the practice for their immunisations, they can book with a nurse.
Vaccinations and Pregnancy
If you are planning to become pregnant it is highly recommended to check which vaccinations you may need before you become pregnant. Whooping Cough vaccination is strongly recommended for all expecting parents and other adults such as grandparents who will be in close contact with a new baby. Newborns are at risk of serious complications if they contract whooping cough. Pregnant women can have a free whooping cough vaccine from sixteen weeks. This provides optimal protection for new babies. The Flu/Influenza vaccine can also be given.
Adult Vaccinations
Please note not all adult vaccines are funded. Some incur a cost and are only free to particular age groups or medical conditions. Immunisation is still relevant in adulthood as ongoing protection is required for preventable diseases. Even if vaccinations were given in childhood, adults may need booster doses to maintain immunity. There are a range of adult vaccines available at our practice.
List of Vaccines
- Whooping Cough (also known as Pertussis)
- Influenza/Flu
- Measles -Mumps-Rubella
- Chickenpox (also known as Varicella)
- Pneumococcal Disease
- Tetanus
- Diptheria
- Human Papillomavirus (HPV)
- We offer the National Childhood Immunisation Schedule (now including HPV Virus) for all eligible children.
- Whooping Cough is funded for pregnant women from sixteen weeks and recommended (but not funded) for close family members i.e. partner, grandparents, and close family members.
- Tetanus boosters are recommended at 45 and 65 years of age or early in the case of dirty wounds.
Travel Vaccinations -Child and Adult
These need to be booked directly with your GP.
Travel related Diseases we can help you avoid:
- Hepatitis A
- Hepatitis B
- Typhoid
- Meningococcal disease
- Rabies
- Japanese Encephalitis
- Tetanus, Diptheria + Polio
- Travellers Diarrhoea (Cholera)
All blood and radiology results received are reviewed and interpreted by the GP/Nurse Practitioner.
You will be contacted by phone if the result is abnormal and needs to be followed up.
If you are registered on our patient portal, you can see your test results on-line once they have been seen by your Prescriber.
If you are not registered on our patient portal, you will not be notified of normal results. Please advise your GP/Nurse Practitioner if you want to be notified of normal results, and these will be shared by text.
If you feel as though things are not quite right with your mental health, your GP is usually the first port of call. Our GP’s are qualified to diagnose and treat a wide range of mental health issues. Some of the symptoms and triggers of a mental health issue can include:
- Life Crisis
- Family conflicts
- Suicidal thoughts
- Trauma
- Psychosis
- Relationship problems
- Constantly feeling ‘down’
- Constant worrying
- Constant feelings of anger
Mental Health has a significant impact on all aspects of life, including thoughts, feelings, behaviour, interactions, relationships, and decision-making. Mental health illnesses include anxiety, depression, bipolar disorder, personality disorder, schizophrenia, addictions, anorexia and bulimia.
What our GP’s can do
The aim of seeing a professional to help with your mental health is to resolve psychological problems and improve your quality of life through various coping strategies.
Mental Health Assessment
- Refer you to the Te Whatu Ora-funded Brief Intervention Service – Health Improvement Practitioner and Health Coach for adults and youths
- Refer you to a Psychologist, Psychiatrist, other specialists or support group
- Prescribe medication
- Advise on positive lifestyle adjustments.
Our experienced team of GP’s perform minor procedures. These are carried out under local anaesthetic for your convenience and comfort. This requires a consultation with your GP and may result in a referral.
We currently provide the following minor procedures:
- Skin lesion and mole removal
- Removal of cysts and some skin cancers
- Punch biopsies
- Shave excision biopsies
- Insertion and removal of IUCDs
- Insertion and removal of Jadelle contraceptive implants
- Cortisone injections
- Cryotherapy (Liquid Nitrogen) is offered by GP’s and Practice Nurses.
Please contact us for an indication of price.
Manage My Health (MMH) provides an online service that gives you the freedom to manage your health needs anytime, anywhere.
To register for the portal click here.
Please note, you cannot use the same email address for more than one MMH account. Once you have registered, the system will email you a temporary password that you will need to change the first time you log on.
Once registered you can use our Patient Portal to make certain types of appointments on-line, order repeat prescriptions and see test results as they come through.
Registering is easy. There is no extra change for this service.
Maintaining good health throughout a lifetime is one of the best ways to prevent disease from occurring in the body and enjoy quality of life as old age approaches. Our GP’s can help detect and treat disease early, to reduce the risk of a disease becoming serious, debilitating, or fatal.
Preventive health checks include:
General
- Annual check-ups for early detection of disease
- Non-funded smoking cessation advice
- Recommendations based on family medical history
- Skin Checks
- Fasting blood tests
- Stress heart tests
Women
- Breast checks
- Pap smears (Cervical Smears)
- Mammogram referrals
Men
- Prostate examination
Request a repeat prescription using our online portal Manage My Health (MMH), by phoning the practice or by utilising the paper form system at Reception.
Remember to tell us which pharmacy you would like it sent to and allow 72 hours for the prescription to be generated. If we are unable to complete your prescription for any reason we will contact you, otherwise you will receive a text when it has been sent to your pharmacy.
Please note we need to see you in person regularly to continue issuing prescriptions – this may be 3, 6 or 12 monthly and is dependent on your health needs and the medication you are requesting – we will advise you when you need to be seen. We also need to see you in person to prescribe any medication we have not prescribed to you before.
As part of our ongoing support of our patient’s healthcare we opt all our patients onto national screening programs.
Please advise if you do not want to be included on to a national program.
Programs:
National Bowel Screening
Breast Screening
Cervical Screening
All of our clinical team are involved in the delivery of the sexual health service. It includes contraception, diagnosis, and treatment of STIs (sexually transmitted infections), cervical screening, management of erectile dysfunction, management of gynaecological health etc.
Our nurses are trained in travel medicine and recommend that you contact us 6 to 8 weeks prior to travelling. A pre-travel form will be sent to you for completion prior to your appointment.
We are experienced at providing both pre-travel medical advice and immunisations, and post-travel check-ups. We provide the following immunisations, depending on where you are traveling to:
- Diptheria, Tetanus, Pertussis
- Polio
- Hepatitis A and B
- Typhoid
- Meningitis
- Varicella (Chicken Pox)
- Measles, Mumps, Rubella
- Dukoral (Cholera)
- Rabies
- Influenza
- Pneumonia
Our Doctors offer information and advice, dealing with a variety of concerns for women, starting from the early teenage years through to adulthood, including pregnancy, menopause, postmenopause, and beyond.
We Use
Manage My Health.
Download the App.
Stay on top of your health and wellbeing
- Book appointments
- View Lab test results
- Order repeat Prescriptions
- Access your health records
- Manage your health goals
- Connect with us
- Receive timely reminders
- Free, safe and secure
